We're sorry the app did not meet your expectations. If you need to request a refund, we’ve outlined the steps to help you through the process. We aim to make it as easy as possible for you to address any issues you may have with your purchase.
Android user?
Android user?
Please cancel your subscription first by opening the Google Play Store app on your Android device -> Tap the profile icon in the top right corner -> Payments & Subscriptions -> Subscriptions -> Subtitles & Captions for Video subscription -> Cancel Subscription -> Follow the on-screen instructions.
For any refund requests, please contact Google Play Support directly. You might also find this related article helpful.
iOS user?
iOS user?
You’ll first need to cancel your subscription via Apple ID: open the Settings app on your iOS device-> Tap on your name at the top of the screen -> Subscriptions -> Subtitles & Captions for Video subscription -> Cancel subscription -> Follow the on-screen instructions.
All billing inquiries are managed by Apple, and we don’t have control over this process. For any billing issues or questions, please contact Apple Support directly. Please refer to this support article.
We hope this guide has made the refund process clear and straightforward. If you follow these steps, you'll be able to handle your refund request efficiently. Thank you for using Captions Premium!